Caring for Your Scanner

iTOVi Package

If you have an iTOVi scanner or are thinking of purchasing one, it’s important to know how to properly care for your device. Our scanners are extremely durable (we once ran over a scanner with a car to see what would happen, and the case didn’t even crack!). Despite the strong design, it’s essential that you keep in mind these cleaning and caring basics to get the most out of your iTOVi scanner. We’ve also included a few tips on how to charge, store, and reset your device! If you still have questions after reading through these suggestions, please don’t hesitate to contact our Customer Support department. They can be reached by phone at 877-483-3748, or by email at

Cleaning Your Scanner

How often should I clean my scanner?

The iTOVi scanner is intended for portable use, and portability exposes it to many things. Depending on how often you use your iTOVi scanner, we recommend that you clean your scanner at least once every two weeks. You do not need to clean your scanner after every use, but you can encourage your clients to wash their hands before scanning. Not only will washing their hands remove any dirt or bacteria that may transfer onto your iTOVi, but it will also warm them, promoting circulation and reducing possible skin contact errors. Our scanner is safe to use on pets and young children, both of which may be more susceptible to receiving and passing bacteria. Be sure to sanitize your iTOVi scanner after scanning your pet and before scanning young children.

How do I clean my scanner?

It’s important to wipe the outside of your scanner, especially since it comes into contact with skin so often. To remove buildup, wipe your iTOVi scanner with a lightly damp alcohol or disinfectant wipe, making sure no liquid enters into the spaces around the silver iTOVi sensors.

Charging Your Scanner

How long does it take to charge my scanner?

The iTOVi scanner takes 3 to 4 hours to fully charge. When you plug in your scanner to charge, watch that the lights are blinking. Once the scanner is fully charged, the lights will all be a solid green color. You can watch this Youtube video to learn more about the scanner lights on your iTOVi. Depending on the version, the iTOVi scanner can be charged using a mini or micro USB cable. You should not complete a scan while your scanner is charging.

charged iTOVi

Fully Charged iTOVi

How often do I need to charge my scanner?

Most iTOVi scanners last about a week before needing another charge, depending on how many scans it goes through in that time period. Your scanner should last anywhere from a few days to a week. Your scanner is always on and trying to connect to a device via Bluetooth, so it may need a charge even without several uses.

Resetting Your Scanner

iTOVi reset

When do I need to reset my scanner?

If you are having any technical difficulties with your scanner, try logging out of the app and logging back in. This may allow you to connect without needing to restart your scanner. You may need to restart your iTOVi scanner if you are switching mobile devices, having trouble charging, or unable to connect the scanner to your mobile device. The most common issue is difficulty connecting your scanner to your mobile device. If you’re still having trouble even after logging out of the app and logging back in, then resetting your scanner should do the trick!

How do I reset my scanner?

You can reset your scanner by inserting the tip of a paperclip into the small hole at the base of your iTOVi scanner. Once the paper clip is inserted into the hole and the reset is successful, your iTOVi scanner will vibrate and light up. You may need to poke your scanner a few times to get your device to reset. Once your scanner vibrates, click “Test Connection” to verify the connection.

Storing Your Scanner

How can I safely store my scanner?

Be sure to store your scanner in a clean, dry place. If you like to store your iTOVi scanner in your purse or backpack, be sure to keep it covered. An eyeglass case or even a ziplock bag works well as a secure storage container. The main objective with storing your iTOVi scanner is to keep it away from any crumbs and liquid.

What happens if my MAC ID gets rubbed off?

Each iTOVi scanner comes with a MAC ID. The purpose of this stamp is to help you identify your different scanners in case you are in an area where more than one scanner is present. If you want to ensure that this stamp stays on, you are welcome to cover the stamp with scotch tape or clear nail polish to protect it. If your scanner’s ID stamp has rubbed off, have no fear! You can still find the ID by logging into your iTOVi app and finding it in your scan report.

Even after following these steps to care for your iTOVi scanner, we understand that accidents happen! That’s why we offer the following warranty options. Keep in mind that the Limited Hardware Warranty is included with the purchase of every iTOVi scanner.

Limited Hardware Warranty

Each iTOVi scanner comes with a one-year manufacturer’s warranty that begins the day the scanner is purchased. This warranty includes coverage for manufacturer defects and shipment loss.

Extended Hardware Warranty

When purchasing your iTOVi scanner, you can opt for warranty coverage at check-out that extends past the limited manufacturer’s warranty. The extended warranty for the iTOVi scanner is a one-time purchase that covers loss, theft, water damage, and any other accidental damage for life. If you purchase the extended warranty, you will pay a $50.00 deductible fee each time you need your scanner replaced.
The extended warranty costs $19.99 and can be added anytime within 30 days of the initial iTOVi scanner purchase. After 30 days, the cost of the extended warranty is $99.

We hope these suggestions and tips will help you enjoy your iTOVi scanner for many scans to come! Remember that if you ever have questions about how to care for your scanner, feel free to contact our Customer Service department at 877-483-3748 or or check out our FAQ page

By | 2018-03-05T10:20:40+00:00 September 29th, 2017|Tips and Tricks|0 Comments

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