Explaining iTOVi to Non-Oilers

Women comparing cell phone screens

Do friends or family members ever ask you about your iTOVi scanner, and you aren’t quite sure how to explain it? If they use oils, it’s pretty easy to get them excited about a personalized wellness scanner. But…what if they aren’t oilers? How do you briefly sum up galvanic skin response at a holiday party? We’re going to break it down for you here, but if you still have questions about iTOVi or how to explain it, you are always welcome to contact our support team at 877-483-3748.

What are essential oils?

Before you can even begin diving into the technology of iTOVi, it may be best to start with the basics. Our favorite way to explain essential oils is through personal experiences. Tell your non-oiling friends why you love oils! Whether they help you feel more in control of your wellness, or you enjoy living in a chemical-free home, these personal stories will be more meaningful than a sales pitch. We like to always have an oil bottle on hand to give friends and family a sample to try for themselves!

What is iTOVi?

The iTOVi scanner is a unique device that helps you determine which products your body has a strong response to through galvanic skin response. Now, what does that mean? Basically, iTOVi can list products that your body responded to during the scan. It allows you to personalize your wellness because everybody is different!

How does it work?

Each scan takes less than 90 seconds! During a scan, the device uses galvanic skin response/GSR by measuring the electrical conductivity of the skin and identifying the most pronounced changes.

What is a scan report?

Once the scan is complete, the iTOVi App will show the oils or supplements to which your body had the strongest reaction. When a product shows up in the report, you can tell clients that they had a strong response to the product. Remember, iTOVi isn’t saying the product is necessarily beneficial.

As an example, a common question we get is “How does iTOVi know which products I need?” First, iTOVi doesn’t measure which products you need, just your reaction to them. Second, iTOVi doesn’t know; it only displays how your body reacted to the product’s frequencies and signals.

We don’t claim to know all of the reasons why a person’s body would react a certain way to a product stimulus. If we went down that road, we would inevitably start making diagnostic claims. What we do know is that when people use products that they have a strong reaction to, they tend to feel good and experience an increase in their mood.

After an iTOVi scan, the results show that your body had a favorable, strong, good or positive reaction to the products. Remember to use those words when talking about the response, not how the products will affect your body. These products are then organized into our Health Triad, which is divided into two parts — Emotional and Physical categories. For more information about scan reports, check out one of our previous blog posts here

What’s next?

If your non-oiler friends are still giving you funny looks, invite them to try a scan. Once they see their personalized scan results, you can talk them through each of the products they scanned for. They might even be excited to try out an oil or two. Don’t worry–sharing something you’re passionate about gets easier over time!

The most important things to remember when explaining iTOVi are that the scan results are not meant to be diagnostic. iTOVi is a reaction-tracking device. iTOVi does not diagnose your body in any way; rather, it displays what products your body has the strongest reaction to.

What to Say

Because iTOVi is not a diagnostic tool, it can be tricky to navigate the dos-and-don’ts of explaining the technology. Here is a list of things you can say when explaining your iTOVi scanner:

  • The iTOVi scanner is a non-diagnostic device that shows you which essential oils and supplements your body has the strongest response to at the time of the scan.
  • The iTOVi scanner combines temperature, pressure sensor, and Bluetooth technologies to generate personalized wellness evaluations.
  • Using the recommended products displayed on your scan report may be beneficial for your overall wellness.
  • The Health Triad is a sorting mechanism that iTOVi implemented to help convey balance and address three important aspects of overall health and well-being.
What Not to Say

We want to make sure there isn’t any confusion when we discuss the technology behind iTOVi. We also need to remain compliant when discussing the scanner. Since it is not a diagnostic tool, there are certain phrases we can’t say when explaining iTOVi. These are some of the most commonly used incorrect descriptions of iTOVi:

  • iTOVi tells you what your body needs/wants.
  • iTOVi shows mineral deficiency or what your body is deficient in.
  • The products on the report are the ones iTOVi says are good for your body.
  • iTOVi measures the body’s frequencies.
  • The iTOVi sends frequencies throughout the body.

If you need help using the right words to describe iTOVi, please call one of our Customer Success Advocates who are ready to help you be successful with your iTOVi.

By |2019-04-22T11:11:27-06:00January 17th, 2018|Business, Training|7 Comments


  1. Marla J Schultz February 8, 2019 at 21:44 - Reply

    This is very helpful. I just got my itovi & I am doing my first vendor fair in a month. I’m going to be doing scans 🙂

  2. Cornelia dausi March 19, 2019 at 21:11 - Reply

    I need help

    • iTOVi Social Media April 12, 2019 at 13:47 - Reply

      Hi Cornelia, please contact Customer Service for any assistance you need: 877-483-3748 or email support@itovi.com.

  3. Latosha Cherry June 14, 2019 at 06:04 - Reply

    Although we can’t say iTovi sends or measures frequencies in the body, isn’t that what it’s doing? I’m confused about galvanic skin response because above it says “iTovi displays how your body reacts to the frequencies…”

    • iTOVi Social Media June 24, 2019 at 10:37 - Reply

      Hi Latosha,

      Galvanic skin response records your body’s response to frequencies sent to the skin through the iTOVi. It’s not measuring frequencies in the body — just reactions to frequencies. I hope this helps! We’ll be curating more content about iTOVi technology and galvanic skin response in the coming months that will go into more depth on the topic. 🙂

  4. Jennifer Hunter August 28, 2019 at 11:29 - Reply

    If I wanted to generate marketing materials showing that I offer iTovi scans, can the information listed here be used or do you already have a simple information breakdown available

  5. Brittany Paino September 7, 2019 at 10:36 - Reply

    If it is just measuring the “strength of the reaction”… Is it possible for it to be an allergic or bad reaction?

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