The use of BioPoints in the scan report created some confusion for our customers. Because of the difficulty of explaining BioPoints, people would often unintentionally delve into inaccurate explanations that misrepresented the science behind BioPoints. Because of this, we replaced BioPoints with the Health Triad, a much more intuitive system for using the iTOVi. The scanning [...]
The iTOVi scanner does not tell you which products you need the most. Instead, it shows you which products your body has the strongest response to. The iTOVi works by sending electrical frequencies through your body and compares those frequencies to those found in supplements and oils. The frequencies your body responds to most [...]
Do the different categories mean that I have to take the product differently? (topically, aromatically, ingested, etc.)
No, the Health Triad does not tell you how the product is to be used. Usage is included for each product separate from the Health Triad.
Why is each product placed in specific categories? What does it mean? and who decided that ___ product should be in the ____ category?
Products are placed in the Health Triad based on the way they are most commonly and safely used. The products that fall under the Emotional category may influence well-being, attitude, and mood. The products that fall under the Environmental category may influence our response to our immediate surroundings. The products that fall under the [...]
Badges are a fun and creative addition to App 2.0. Currently, they are more for personal merit and fun but may hold more value at some point in the future.
When a customer calls in to request to cancel their account, we are happy to help. The cancelation will take affect on the next billing cycle. Any previous charges cannot be refunded, regardless of account use or activity.
Yes. Within the first 30 days of purchasing your iTOVi scanner, you can contact our Customer Support department at 877-483-3748 and they will be able to assign referral credit. It helps to have that person’s email address when calling in. We cannot assign credit after the first 30 days. Once referral credit is assigned [...]
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer-5 Promotion. This promotion ended on December 31, 2016. We are not able to back date referrals and all data has been finalized. Any qualified refunds will be issued between January and February 2017.
Yes. At any time if you wish to change your plan from Basic to Choice, please contact our Customer Support team and they can assist you with this. We will apply up to $80 that was paid while on Basic towards the $799 price of Choice. Also, customers will retain their referrals when switching [...]