FAQs

How do I reset my iTOVi?

By |2019-01-11T14:38:54+00:00January 11th, 2019|

The on/off switch acts as the reset button for the iTOVi scanner. Reset your device by turning the device off and then back on 3 times.

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How do I check the status of the battery in my iTOVi?

By |2019-01-11T14:37:51+00:00January 11th, 2019|

Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]

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How do I connect to my iTOVi with Bluetooth?

By |2019-01-11T14:36:55+00:00January 11th, 2019|

The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.

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How should I hold the scanner?

By |2019-01-11T14:29:07+00:00January 11th, 2019|

We recommend using two hands during a scan. You can place your palm around the large sensor and touch the other sensor to your other palm.

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How do I connect my scanner to my phone or tablet?

By |2019-01-11T14:31:20+00:00January 11th, 2019|

Make sure that your device has charged for at least an hour and that it’s turned on. Then, turn the Bluetooth on on your phone/tablet but do not pair to the scanner. Log in to your iTOVi app, click Settings and then Test Connection, then attempt to run a scan.

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How do I know if my device is turned on

By |2019-01-11T14:31:25+00:00January 11th, 2019|

The iTOVi has an on/off switch on the side. “I” means on, “O” means off. The device will vibrate and light up when it’s turned on.

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How do I know which products I need the most?

By |2019-01-11T13:35:27+00:00July 18th, 2017|

The iTOVi scanner cannot tell you which products you need the most. Instead, it shows you which products your body is having the strongest response to.

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