How do I know which oils I need the most?
The iTOVi scanner does not tell you which products you need the most. Instead, it shows you which products your body has the strongest response to.
Do the different categories mean that I have to take the product differently? (topically, aromatically, ingested, etc.)
No, the Health Triad does not tell you how the product is to be used. Usage is included for each product separate from the Health Triad.
Why is each product placed in specific categories? What does it mean? and who decided that ___ product should be in the ____ category?
Products are placed in the Health Triad based on the way they are most commonly and safely used. The products that fall under the Emotional category may influence well-being, attitude, and mood. The products that fall under the Environmental category may influence our response to our immediate surroundings. The products that fall under the [...]
What are the badges for? Do we get anything if we get any particular amount?
Badges are a fun and creative addition to App 2.0. Currently, they are more for personal merit and fun but may hold more value at some point in the future.
What does the Sync iTOVi Data button do?
The ‘Sync iTOVi Data’ button updates all your preferences and data across your mobile devices, ensuring you receive the latest content and updates.
Will you refund previous charges for months I didn’t use?
When a customer calls in to request to cancel their account, we are happy to help. The cancelation will take affect on the next billing cycle. Any previous charges cannot be refunded, regardless of account use or activity.
I didn’t assign referral credit when I purchased, can I still give someone credit?
Yes. Within the first 30 days of purchasing your iTOVi scanner, you can contact our Customer Support department at 877-483-3748 and they will be able to assign referral credit. It helps to have that person’s email address when calling in. We cannot assign credit after the first 30 days. Once referral credit is assigned [...]
Can I still qualify for the Refer-5 Promotion?
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer-5 Promotion. This promotion ended on December 31, 2016. We are not able to back date referrals and all data has been finalized. Any qualified refunds will be issued between January and February 2017.
Can I switch plans from Basic to Choice?
Yes. At any time if you wish to change your plan from Basic to Choice, please contact our Customer Support team and they can assist you with this. We will apply up to $80 that was paid while on Basic towards the $799 price of Choice. Also, customers will retain their referrals when switching [...]
Can I participate in an event promotion even if I was not there?
Promotions or discounts that are set up specifically for an event are for event attendees only. The purchase must be made in person to get the discount. Occasionally we will run promotions that are for anyone to take advantage of. To be notified of public promotions, please Like our Facebook Page. [...]