FAQs Archive

Q: How do I connect to my iTOVi with Bluetooth?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What kind of charging cord does the iTOVi use?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] The iTOVi uses a Micro USB charging cord. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How should I hold the scanner?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] We recommend using two hands during a scan. You can place your palm around the large sensor and touch the other sensor to your other palm. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How do I know if my device is turned on

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] The iTOVi has an on/off switch on the side. “I” means on, “O” means off. The device will vibrate and light up when it’s turned on. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How do I send a scan report to a client?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] Once completing the scan, you’ll have the option to email or text the report to the client. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How do I know which products I need the most?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" class="" id=""] The iTOVi scanner cannot tell you which products you need the most. Instead, it shows you which products your body is having the strongest response to. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How should I use each product that appears in my scan report?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] By clicking on each product you’ll be able to view the common uses for each product as well as the recommended application whether topically, aromatically, ingested, etc. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How do I reset my iTOVi?

By iTOVi|2019-01-11T14:38:54-07:00January 11th, 2019|HARDWARE, TROUBLESHOOTING|

The on/off switch acts as the reset button for the iTOVi scanner. Reset your device by turning the device off and then back on 3 times.

Comments Off

How do I check the status of the battery in my iTOVi?

By iTOVi|2019-01-11T14:37:51-07:00January 11th, 2019|APP, HARDWARE, TROUBLESHOOTING|

Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]

Comments Off

How do I connect to my iTOVi with Bluetooth?

By iTOVi|2019-01-11T14:36:55-07:00January 11th, 2019|HARDWARE, TROUBLESHOOTING|

The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.

Comments Off

What kind of charging cord does the iTOVi use?

By iTOVi|2019-01-11T14:30:56-07:00January 11th, 2019|HARDWARE|

The iTOVi uses a Micro USB charging cord.

Comments Off

How should I hold the scanner?

By iTOVi|2019-01-11T14:29:07-07:00January 11th, 2019|HARDWARE|

We recommend using two hands during a scan. You can place your palm around the large sensor and touch the other sensor to your other palm.

Comments Off

How do I connect my scanner to my phone or tablet?

By iTOVi|2019-01-11T14:31:20-07:00January 11th, 2019|HARDWARE|

Make sure that your device has charged for at least an hour and that it’s turned on. Then, turn the Bluetooth on on your phone/tablet but do not pair to the scanner. Log in to your iTOVi app, click Settings and then Test Connection, then attempt to run a scan.

Comments Off

How do I know if my device is turned on

By iTOVi|2019-01-11T14:31:25-07:00January 11th, 2019|HARDWARE|

The iTOVi has an on/off switch on the side. “I” means on, “O” means off. The device will vibrate and light up when it’s turned on.

Comments Off

How do I send a scan report to a client?

By iTOVi|2019-01-11T14:25:16-07:00January 11th, 2019|APP|

Once completing the scan, you’ll have the option to email or text the report to the client.

Comments Off

How do I know which products I need the most?

By iTOVi|2019-01-11T13:35:27-07:00July 18th, 2017|APP|

The iTOVi scanner cannot tell you which products you need the most. Instead, it shows you which products your body is having the strongest response to.

Comments Off

How should I use each product that appears in my scan report?

By iTOVi|2019-01-11T15:46:14-07:00July 18th, 2017|APP|

By clicking on each product you’ll be able to view the common uses for each product as well as the recommended application whether topically, aromatically, ingested, etc.

Comments Off