Questions about customer accounts
Yes. You can change your plan from Basic to Choice at any time. Please contact our Customer Support team to process this request. When changing plans, we can apply up to $80 that was paid while on Basic towards the total price of Choice. Also, customers will retain their referrals when switching plans. All [...]
You may place your account on hold at any time. You can choose between putting your account on hold, or completely cancelling your account. Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 a [...]
Yes, you can. However each iTOVi scanner can only be associated to one account with a unique email address and monthly access plan or lifetime access purchase.
In order for a referral to qualify, they must remain active for a minimum of 15 days. Once a referral qualifies, they will always count as a referral.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date. If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $19.99. If it’s been more than 30 [...]
The iTOVi can only scan for one product company at a time. If you would like to change the product company that your scanner is scanning for, please contact Customer Support.
You can cancel your monthly subscription at any time by contacting our Customer Support team. Every cancellation request requires a form of written confirmation confirming the cancellation request. This can be sent by email to support@itovi.com. Once your written cancellation confirmation request has been confirmed, your account will be cancelled and deactivated. Your account [...]
You can easily manage your billing and all other account information in the Customer Dashboard. Click on the Login link at the top of the site and use your email address and password to access your account.
To check your referrals please do the following: Log in to your account using your email address and password Click on the Referrals tab on the left side You will see the number of referrals you have earned as well as your referral link
iTOVi accounts are not transferable. We take our customers’ privacy seriously and do not sell or otherwise share any personal information we collect. Each time a scan is performed, personal information is collected about the individual and is accessible to that individual account. Transferring an account from one person to another would also transfer [...]