Questions about customer accounts
When a customer calls in to request to cancel their account, we are happy to help. The cancelation will take affect on the next billing cycle. Any previous charges cannot be refunded, regardless of account use or activity.
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer-5 Promotion. This promotion ended on December 31, 2016. We are not able to back date referrals and all data has been finalized. Any qualified refunds will be issued between January and February 2017.
Yes. At any time if you wish to change your plan from Basic to Choice, please contact our Customer Support team and they can assist you with this. We will apply up to $80 that was paid while on Basic towards the $799 price of Choice. Also, customers will retain their referrals when switching [...]
You may deactivate, or place your account on hold, whenever you wish. You can choose between putting it on hold, or completely cancelling your account. Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 [...]
Yes, you can. However each iTOVi scanner can be associated to only one account with a unique email address and monthly access plan.
In order for a referral to qualify, they must remain active for a minimum of 15 days. Once a referral qualifies, they will always count as a referral.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer's defects for one year from the purchase date. If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $19.99. If it's been more than 30 days since [...]
Currently, we do not offer this as an option.
You may deactivate, or place your account on hold, whenever you wish. You can choose between putting it on hold, or completeley cancelling your account. Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 [...]
You can manage your billing and all other account information in the Customer Dashboard. Click on the Login link at the top of the site and use your email address and password to access your account.