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Questions about the iTOVi App

How do I check the status of the battery in my iTOVi?

By |2019-01-11T14:37:51+00:00January 11th, 2019|

Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]

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How do I know which products I need the most?

By |2019-01-11T13:35:27+00:00July 18th, 2017|

The iTOVi scanner cannot tell you which products you need the most. Instead, it shows you which products your body is having the strongest response to.

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What do the Health Categories mean?

By |2019-01-11T13:38:49+00:00July 18th, 2017|

Products are assigned to a Health Category based on the way they are most commonly and safely used. The products that fall under the Emotional category may influence well-being, attitude, and mood. The products that fall under the Environmental category may influence our response to our immediate surroundings. The products that fall under the [...]

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What are Badges?

By |2019-01-11T13:41:36+00:00July 18th, 2017|

Badges are a fun and creative way to recognize various milestones and achievements within the iTOVi app. Click on each one to find out more!

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What does the Sync iTOVi Data button do?

By |2017-08-29T14:03:43+00:00July 18th, 2017|

The ‘Sync iTOVi Data’ button updates all your preferences and data across your mobile devices, ensuring you receive the latest content and updates.

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How do I delete clients?

By |2019-01-11T13:52:25+00:00April 23rd, 2016|

You can remove clients from your previous scans list. The process is slightly different on iOS and Android. On iOS, simply swipe left on the name of the person you want to remove and tap “Delete”. On Android, tap the name of the client and a trash can icon will appear in the upper [...]

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Why isn’t the iTOVi scanner a diagnostic device?

By |2019-01-11T13:55:16+00:00April 23rd, 2016|

The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The iTOVi measures changes in the electrical conductivity of the skin and then displays a report of products.

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What if I get the skin contact error message when scanning?

By |2019-01-11T13:59:52+00:00April 23rd, 2016|

You may be receiving the skin contact error message if your skin is too dry or too moist. The iTOVi needs to have clean and direct skin contact to complete a scan. Try drying or dampening your skin and try again. If the issue persists, try another part of the body. [...]

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