Questions about the iTOVi scanner hardware
Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]
The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.
Make sure that your device has charged for at least an hour and that it’s turned on. Then, turn the Bluetooth on on your phone/tablet but do not pair to the scanner. Log in to your iTOVi app, click Settings and then Test Connection, then attempt to run a scan.
Located on the bottom of your iTOVi scanner and iTOVi scanner box, is your unique Device ID. This series of letters and numbers allows your iTOVi mobile app to communicate with your handheld scanner.
The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The iTOVi measures changes in the electrical conductivity of the skin and then displays a report of products.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date. If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $19.99. If it’s been more than 30 [...]