HARDWARE

Questions about the iTOVi scanner hardware

What is a MAC address or MAC ID?

By | 2016-04-26T16:07:02+00:00 April 26th, 2016|

MAC is an acronym that stands for Media Access Control. This is basically just a set of letters and numbers that together make a unique ID for a piece of communication hardware like the wifi in your computer or smartphone or Bluetooth® in your iTOVi scanner.

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Is the iTOVi FDA approved?

By | 2016-04-23T22:54:04+00:00 April 23rd, 2016|

The short answer is no. The iTOVi scanner does not need to be FDA approved. Only medical devices require approval and the iTOVi scanner is not a medical device. The iTOVi scanner does not help cure any sickness, disease or medical condition.

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Why isn’t the iTOVi scanner a diagnostic device?

By | 2018-02-20T15:59:24+00:00 April 23rd, 2016|

The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The report simply shows products based on your body's reaction to frequencies.

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What if my battery doesn’t last longer than a day?

By | 2016-04-13T22:28:40+00:00 April 13th, 2016|

The battery should last for approximately two weeks, depending on usage. If your battery isn't lasting this long, you should perform a hardware reset by following these steps: Plug in the iTOVi scanner to the charger Reset the scanner by inserting a paper clip or similar object into the small hole on the back of the [...]

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How long should I charge my battery?

By | 2016-04-13T22:19:28+00:00 April 13th, 2016|

It takes approximately 45-60 minutes to fully charge your iTOVi scanner. On a full charge, the battery should last approximately two weeks, depending on usage.

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Can I use my iTOVi app while in Airplane Mode?

By | 2017-07-18T23:51:48+00:00 March 22nd, 2016|

Absolutely! When you enable Airplane Mode on your mobile device this turns off 3 things: cellular communication, wifi and Bluetooth. In order to connect to your iTOVi scanner, Bluetooth needs to be turned back on and you can resume scanning. Once your mobile device has an internet connection again, open the iTOVi app, tap [...]

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How long does a scan take?

By | 2016-03-15T18:02:45+00:00 March 15th, 2016|

The scan should complete in 2-3 minutes or less. If your sessions are taking longer, please quit the app and open it again.

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Is it safe?

By | 2016-03-15T16:46:06+00:00 March 15th, 2016|

Absolutely! The iTOVi scanner is completely safe for persons of all ages. Children, women who are pregnant, and even people with heart issues—just to name just a few—can safely use the iTOVi scanner.

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