Questions about the iTOVi scanner hardware
How do I reset my iTOVi?
The on/off switch acts as the reset button for the iTOVi scanner. Reset your device by turning the device off and then back on 3 times.
How do I check the status of the battery in my iTOVi?
Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]
How do I connect to my iTOVi with Bluetooth?
The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.
What kind of charging cord does the iTOVi use?
The iTOVi uses a Micro USB charging cord.
How should I hold the scanner?
We recommend using two hands during a scan. You can place your palm around the large sensor and touch the other sensor to your other palm.
How do I connect my scanner to my phone or tablet?
Make sure that your device has charged for at least an hour and that it’s turned on. Then, turn the Bluetooth on on your phone/tablet but do not pair to the scanner. Log in to your iTOVi app, click Settings and then Test Connection, then attempt to run a scan.
How do I know if my device is turned on
The iTOVi has an on/off switch on the side. “I” means on, “O” means off. The device will vibrate and light up when it’s turned on.
What is a Device ID?
Located on the bottom of your iTOVi scanner and iTOVi scanner box, is your unique Device ID. This series of letters and numbers allows your iTOVi mobile app to communicate with your handheld scanner.
Why isn’t the iTOVi scanner a diagnostic device?
The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The iTOVi measures changes in the electrical conductivity of the skin and then displays a report of products.
I didn’t purchase the extended warranty when I ordered, can I still get it?
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date. If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $29.99. If it’s been more than 30 [...]