HARDWARE

Questions about the iTOVi scanner hardware

What is a MAC address or MAC ID?

By |2016-04-26T16:07:02+00:00April 26th, 2016|

MAC is an acronym that stands for Media Access Control. This is basically just a set of letters and numbers that together make a unique ID for a piece of communication hardware like the wifi in your computer or smartphone or Bluetooth® in your iTOVi scanner.

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Why isn’t the iTOVi scanner a diagnostic device?

By |2018-06-14T13:20:52+00:00April 23rd, 2016|

The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The report simply shows a list of products based off of the changes to the electrical conductivity of the skin.

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What if my battery doesn’t last longer than a day?

By |2016-04-13T22:28:40+00:00April 13th, 2016|

The battery should last for approximately two weeks, depending on usage. If your battery isn't lasting this long, you should perform a hardware reset by following these steps: Plug in the iTOVi scanner to the charger Reset the scanner by inserting a paper clip or similar object into the small hole on the back of the [...]

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How long should I charge my battery?

By |2016-04-13T22:19:28+00:00April 13th, 2016|

It takes approximately 45-60 minutes to fully charge your iTOVi scanner. On a full charge, the battery should last approximately two weeks, depending on usage.

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Can I use my iTOVi app while in Airplane Mode?

By |2017-07-18T23:51:48+00:00March 22nd, 2016|

Absolutely! When you enable Airplane Mode on your mobile device this turns off 3 things: cellular communication, wifi and Bluetooth. In order to connect to your iTOVi scanner, Bluetooth needs to be turned back on and you can resume scanning. Once your mobile device has an internet connection again, open the iTOVi app, tap [...]

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How long does a scan take?

By |2016-03-15T18:02:45+00:00March 15th, 2016|

The scan should complete in 2-3 minutes or less. If your sessions are taking longer, please quit the app and open it again.

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How many scans can I run?

By |2016-03-15T16:43:29+00:00March 15th, 2016|

As long as your monthly access is active, there is no limit to the amount of scans you can run.

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How long should I wait between scans?

By |2016-03-15T16:42:43+00:00March 15th, 2016|

iTOVi recommends allowing your supplements time to work with your body. With some individuals it can take between 30-45 days to see changes in their iTOVi scan report.

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