ORDERS & REFERRALS

Questions about iTOVi pricing and the referrals program

Will you refund previous charges for months I didn’t use the scanner?

By |2019-01-11T14:18:03+00:00July 18th, 2017|

If you aren’t using your device as often as you’d like, it’s important that you contact Customer Support to pause your account. Your account can be paused for $5 a month for as many months as you’d like. If you choose to cancel your account, the cancellation will take effect on the next billing [...]

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Can I still qualify for the Refer 5 Promotion?

By |2019-01-11T14:18:27+00:00January 5th, 2017|

If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer 5 promotion. This promotion ended on December 31, 2016 and required users to obtain 5 referrals within December 2015 and December 2016 for a full refund. We are not able to back date referrals and all data [...]

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Can I participate in an event promotion even if I was not there?

By |2019-01-11T13:50:02+00:00September 30th, 2016|

Promotions or discounts that are set up specifically for an event are for event attendees only. The purchase must be made at the event to receive the discount. Occasionally we will run promotions that are for anyone to take advantage of. To be notified of public promotions, please Like our Facebook Page. [...]

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After placing my order, when will it ship?

By |2019-01-11T14:08:16+00:00March 20th, 2016|

Your order will typically ship within 3 business days of the order being received. You will also be sent tracking information by email once your order is in transit.

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