Questions about iTOVi pricing and the referrals program
If you aren’t using your device as often as you’d like, it’s important that you contact Customer Support to pause your account. Your account can be paused for $5 a month for as many months as you’d like. If you choose to cancel your account, the cancellation will take effect on the next billing [...]
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer 5 promotion. This promotion ended on December 31, 2016 and required users to obtain 5 referrals within December 2015 and December 2016 for a full refund. We are not able to back date referrals and all data [...]
Promotions or discounts that are set up specifically for an event are for event attendees only. The purchase must be made at the event to receive the discount. Occasionally we will run promotions that are for anyone to take advantage of. To be notified of public promotions, please Like our Facebook Page. [...]
Yes, you can. However each iTOVi scanner can only be associated to one account with a unique email address and monthly access plan or lifetime access purchase.
In order for a referral to qualify, they must remain active for a minimum of 15 days. Once a referral qualifies, they will always count as a referral.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date. If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $29.99. If it’s been more than 30 [...]
The iTOVi can only scan for one product company at a time. If you would like to change the product company that your scanner is scanning for, please contact Customer Support.
You can easily manage your billing and all other account information in the Customer Dashboard. Click on the Login link at the top of the site and use your email address and password to access your account.
To check your referrals please do the following: Log in to your account using your email address and password Click on the Referrals tab on the left side You will see the number of referrals you have earned as well as your referral link
We are currently shipping orders within a week of the purchase date. Orders will be fulfilled in the order they are received. Tracking information will be emailed once the device is sent.
