TROUBLESHOOTING

Common troubleshooting tips you can do yourself

What if I keep getting error messages that I need to maintain skin contact?

By | 2016-04-23T22:17:25+00:00 April 23rd, 2016|

One reason for this error message is that the iTOVi scanner may still be plugged in. Running a scan while the scanner is plugged in may disrupt the iTOVi scanner. Please ensure it is unplugged from the charger. Another reason you might be getting this message is that your skin is dry. The frequencies are [...]

Comments Off on What if I keep getting error messages that I need to maintain skin contact?

What if my battery doesn’t last longer than a day?

By | 2016-04-13T22:28:40+00:00 April 13th, 2016|

The battery should last for approximately two weeks, depending on usage. If your battery isn't lasting this long, you should perform a hardware reset by following these steps: Plug in the iTOVi scanner to the charger Reset the scanner by inserting a paper clip or similar object into the small hole on the back of the [...]

Comments Off on What if my battery doesn’t last longer than a day?