TROUBLESHOOTING Archives

What if I keep getting error messages that I need to maintain skin contact?

By iTOVi|2018-06-14T13:23:40+00:00April 23rd, 2016|

One reason for this error message is that the iTOVi scanner may still be plugged in. Running a scan while the scanner is plugged in may disrupt the iTOVi scanner. Please ensure it is unplugged from the charger. Another reason you might be getting this message is that your skin is dry. The GSR [...]

What if my battery doesn’t last longer than a day?

By iTOVi|2016-04-13T22:28:40+00:00April 13th, 2016|

The battery should last for approximately two weeks, depending on usage. If your battery isn't lasting this long, you should perform a hardware reset by following these steps: Plug in the iTOVi scanner to the charger Reset the scanner by inserting a paper clip or similar object into the small hole on the back of the [...]

Why aren’t scans or client information being saved?

By iTOVi|2016-04-13T22:13:55+00:00April 13th, 2016|

In order for scan information to be saved, your mobile device must be connected to the internet using either wifi or cellular data.