Common troubleshooting tips you can do yourself
How do I reset my iTOVi?
The on/off switch acts as the reset button for the iTOVi scanner. Reset your device by turning the device off and then back on 3 times.
How do I check the status of the battery in my iTOVi?
Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not [...]
How do I connect to my iTOVi with Bluetooth?
The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.
What if I get the skin contact error message when scanning?
You may be receiving the skin contact error message if your skin is too dry or too moist. The iTOVi needs to have clean and direct skin contact to complete a scan. Try drying or dampening your skin and try again. If the issue persists, try another part of the body. [...]
Why aren’t my scans or client information being saved?
In order for your scan information to be saved, your mobile device must be connected to the internet using either WiFi or cellular data.