The use of BioPoints in the scan report created some confusion for our customers. Because of the difficulty of explaining BioPoints, people would often unintentionally delve into inaccurate explanations that misrepresented the science behind BioPoints. Because of this, we replaced BioPoints with the Health Triad, a much more intuitive system for using the iTOVi. The scanning algorithm has been updated and improved upon with the new App 2.0.
The iTOVi scanner does not tell you which products you need the most. Instead, it shows you which products your body has the strongest response to. The iTOVi works by sending electrical frequencies through your body and compares those frequencies to those found in supplements and oils. The frequencies your body responds to most are the supplements and oils recommended in the scan report.
No, the Health Triad does not tell you how the product is to be used. Usage is included for each product separate from the Health Triad.
Products are placed in the Health Triad based on the way they are most commonly and safely used. The products that fall under the Emotional category may influence well-being, attitude, and mood. The products that fall under the Environmental category may influence our response to our immediate surroundings. The products that fall under the Physical category may affect our physical health and wellness.
Badges are a fun and creative addition to App 2.0. Currently, they are more for personal merit and fun but may hold more value at some point in the future.
The ‘Sync iTOVi Data’ button updates all your preferences and data across your mobile devices, ensuring you receive the latest content and updates.
When a customer calls in to request to cancel their account, we are happy to help. The cancelation will take affect on the next billing cycle. Any previous charges cannot be refunded, regardless of account use or activity.
Yes. Within the first 30 days of purchasing your iTOVi scanner, you can contact our Customer Support department at 877-483-3748 and they will be able to assign referral credit. It helps to have that person’s email address when calling in.
We cannot assign credit after the first 30 days. Once referral credit is assigned to someone, it cannot be changed to someone else. Requests to assign credit must be initiated by the person who made the purchase, not the person receiving credit.
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer-5 Promotion. This promotion ended on December 31, 2016. We are not able to back date referrals and all data has been finalized. Any qualified refunds will be issued between January and February 2017.
Yes. At any time if you wish to change your plan from Basic to Choice, please contact our Customer Support team and they can assist you with this.
We will apply up to $80 that was paid while on Basic towards the $799 price of Choice. Also, customers will retain their referrals when switching plans. All referrals that have not contributed towards a benefit to reduce the subscription price on Basic will be paid $50 per referral. These referrals will be paid out separately just like any other referral and will not be applied towards the purchase of the Choice plan.
Promotions or discounts that are set up specifically for an event are for event attendees only. The purchase must be made in person to get the discount.
Occasionally we will run promotions that are for anyone to take advantage of. To be notified of public promotions, please Like our Facebook Page.
Because the Young Living Vitality Oils are only available in the United States market, we want to show results that will apply to a wider audience. For this reason the scan will not show Vitality Oils, but instead will show the non-Vitality Oil counterpart.
No matter what option you chose, the referral program has only gotten better.
For those who purchased the Basic option, when you reach 5 referrals, your monthly access fee drops to $9.99 and you are paid $50 for each qualifying referral starting with your 6th. You can still reach lifetime access when you reach 15 referrals.
If you purchased the Classic Monthly option, you retain the original 4 referrals you received when you purchased. Your monthly access fee drops to $9.99 when you reach your 5th referral. You will be paid $50 for each qualifying referral starting with your 6th. You can still reach lifetime access when you reach 15 referrals.
If you purchased the Classic Annual option, you retain the original 4 referrals you received when you purchased. Since you prepaid your monthly access fee for 12 months, you can earn $50 for your first referral and every referral thereafter. The annual plan auto-renews at the end of the 12 month period. If you have at least one referral before the renewal date, your access renews at $99.99. If you choose to change to monthly plan after that, you have 30 days from the renewal date to change.
If you purchased the Choice option, you will be paid $50 for each referral.
Please visit visit the referrals page for detail about the new referral program.
MAC is an acronym that stands for Media Access Control. This is basically just a set of letters and numbers that together make a unique ID for a piece of communication hardware like the wifi in your computer or smartphone or Bluetooth® in your iTOVi scanner.
You may deactivate, or place your account on hold, whenever you wish. You can choose between putting it on hold, or completely cancelling your account. Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 a month. When you choose to cancel your account, your account information–scan data, clients data and referrals–goes away. Whether putting your account on hold or cancelling it, you will not be able to log in to the iTOVi app to perform scans or access previous scan or client information. Participation in the referral program will also be put on hold. If you wish to reactivate your account, simply call our Customer Support team to do so.
Yes, you can remove clients from your previous scans list. The process is slightly different on iOS and Android. On iOS, simply swipe left on the name of the person you want to remove and tap “Delete”. On Android, tap the name of the client and a trash can icon will appear in the upper right-hand corner. Tap the trash can and the client will be deleted.
*Please note that when a client is deleted from the list, the information is purged from our system and cannot be recovered.
Yes, you can. However each iTOVi scanner can be associated to only one account with a unique email address and monthly access plan.
In order for a referral to qualify, they must remain active for a minimum of 15 days. Once a referral qualifies, they will always count as a referral.
The short answer is no.
The iTOVi scanner does not need to be FDA approved. Only medical devices require approval and the iTOVi scanner is not a medical device. The iTOVi scanner does not help cure any sickness, disease or medical condition.
The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The report simply shows products based on your body’s reaction to frequencies.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date.
If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $19.99. If it’s been more than 30 days since your purchase, you can still add the extended warranty for $99.
Please call our customer support team at 877-483-3748 to add the extended warranty. For full details about what the warranty covers, please see our warranty page.
Currently, we do not offer this as an option.
One reason for this error message is that the iTOVi scanner may still be plugged in. Running a scan while the scanner is plugged in may disrupt the iTOVi scanner. Please ensure it is unplugged from the charger. Another reason you might be getting this message is that your skin is dry. The frequencies are more easily transmitted if your skin is moisturized.
You may deactivate, or place your account on hold, whenever you wish. You can choose between putting it on hold, or completeley cancelling your account. Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 a month. When you choose to cancel your account, your account information–scan data, clients data and referrals–goes away. Whether putting your account on hold or cancelling it, you will not be able to log in to the iTOVi app to perform scans or access previous scan or client information. Participation in the referral program will also be put on hold. If you wish to reactivate your account, simply call our Customer Support team to do so.
While this may not seem to make sense, it’s perfectly normal. The technology used follows patterns the device sees in the measurements and takes a snapshot at the time of the scan. The iTOVi scanner then predetermines which products should be connected to those patterns. If a product appears in the results, regardless of the recommended age or gender, it simply means your body reacted best to that particular product.
The battery should last for approximately two weeks, depending on usage. If your battery isn’t lasting this long, you should perform a hardware reset by following these steps:
- Plug in the iTOVi scanner to the charger
- Reset the scanner by inserting a paper clip or similar object into the small hole on the back of the scanner until you feel a small click and vibration
- Allow your scanner to charge for another hour
If your scanner still does not hold a charge, contact our customer support team at 877-483-3748
It takes approximately 45-60 minutes to fully charge your iTOVi scanner. On a full charge, the battery should last approximately two weeks, depending on usage.
In order for scan information to be saved, your mobile device must be connected to the internet using either wifi or cellular data.
Absolutely! When you enable Airplane Mode on your mobile device this turns off 3 things: cellular communication, wifi and Bluetooth. In order to connect to your iTOVi scanner, Bluetooth needs to be turned back on and you can resume scanning.
Once your mobile device has an internet connection again, open the iTOVi app, tap on Settings, then tap Sync iTOVi Data. This will sync all of your offline scans with our database.
You can manage your billing and all other account information in the Customer Dashboard. Click on the Login link at the top of the site and use your email address and password to access your account.
To check your referrals please do the following:
- Log in to your account using your email address and password
- Click on Referrals on the left side
- You will see the number of referrals you have earned as well as your unique referral link
The iTOVi scanner communicates via Bluetooth LE (version 4.0+) with your mobile device. Some older iOS and Android devices do not support this Bluetooth version. Please check with your device manufacturer to make sure it supports Bluetooth LE before purchasing.
In most cases, if your order is placed before 11am Mountain Time your scanner will ship that same day. Any orders placed after 11am will ship the next business day.
For a current shipping and fulfillment status, please see our shipping policies page.
iTOVi accounts are not transferable.
We take our customers’ privacy seriously and do not sell or otherwise share any personal information we collect. Each time a scan is performed, personal information is collected about the individual and is accessible to that individual account. Transferring an account from one person to another would also transfer personal information and iTOVi does not allow this.
The monthly access fee covers unlimited use of your iTOVi scanner. This also maintains your hardware’s limited warranty as well as access to our technical support team. You are also guaranteed free updates to the iTOVi app and to have your client record data backed up on a secured server.
Your iTOVi scanner comes with a 1 year limited warranty to cover any manufacturer defect. You can see the full details of our warranty here
With the first 30 days of purchase you can purchase an extended warranty for $19.99. If it’s been more than 30 days, you can still purchase the extended warranty for $99. If your scanner is not functioning properly, please contact our customer support team at 877-483-3748 or by email at firstname.lastname@example.org
*$50 deductible applies
iTOVi wants you to be thrilled with your new purchase. However, if you need to return your iTOVi scanner you have 15 days from the ship date of your iTOVi scanner-—no questions asked! You will be refunded the full purchase price of your iTOVi scanner, minus any shipping charges. If you would like to return your iTOVi scanner, please call our customer support team at 877-483-3748 to arrange return authorization.
Your card is charged on the monthly anniversary date of your original order.
The default shipping method is USPS Priority from our facility in Utah. We do offer expedited shipping methods as well. You will be notified via email once your order ships. If your order is placed before 11am Mountain Time, your scanner will ship out that same day.
No problem! You can always reset your password using this link.
If you are still not able to access your account, please call our customer support team at 877-483-3748.
The scan should complete in 2-3 minutes or less. If your sessions are taking longer, please quit the app and open it again.
Absolutely! The iTOVi scanner is completely safe for persons of all ages. Children, women who are pregnant, and even people with heart issues—just to name just a few—can safely use the iTOVi scanner.
As long as your monthly access is active, there is no limit to the amount of scans you can run.
iTOVi recommends allowing your supplements time to work with your body. With some individuals it can take between 30-45 days to see changes in their iTOVi scan report.
Nope. Although an Internet connection is needed to download the iTOVi app and to log in, scans can be performed without your mobile device being connected to the Internet. However, you will need an Internet connection to share the iTOVi report. iTOVi also requires you to regularly synchronize your system. These synchronizations do require an Internet connection and are done automatically. Please keep in mind that your mobile carrier’s standard fees apply when using cellular data to transmit data through the iTOVi.