Last updated: March 23, 2016
480 North 1500 West
Orem, UT 84057
- What Information We Collect
- Collection of Information by Third Parties on the Site and through the Service
- How We Use Your Information
- Disclosure of Your Information
- Retention of Your Information
- Your Options
- How to Update Your Information
- International Users
- Business Transfers
- WHAT INFORMATION WE COLLECT
- Information you provide
You provide information to us through the following activities:
When You Activate the Device
When you Create an iTOVi Account
We may ask you to provide Information in response to questionnaires or surveys regarding your experience with the Service. We may use such Information to improve the Service. Participation in such questionnaires or surveys is strictly voluntary and not required for use of the Service.
When You Make Purchases from Our Store
We store your shipping address so we can process your order through our fulfillment partner. We do not, however, view or store your credit card information. This is handled by our third-party payment processor. If you are not logged into your Account at the time of purchase, we do not associate shipping data with your Account. However, we save shipping data so that we can provide customer service related to the purchase.
When You Participate in Contests and Giveaways
When You Contact Us
If you contact iTOVi to request help or for any other purpose, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve the Service. You can also contact iTOVi through public forums such as Twitter or Facebook; however, we cannot maintain the privacy of communications through these channels.
When You Use the Device or the App
When you use the Device or the App, we will collect certain physiological data (“Biometric Information”), including information about muscle quality and body fat percentage for each muscle as well as your total body.
- Information collected automatically
Access and Usage Information
When You Sync Your Device
When you sync your Device, data about your wellness is transferred from your Device to our servers. This data is stored and used to provide the Service. Each time a sync occurs, we also log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
- COLLECTION OF INFORMATION BY THIRD PARTIES ON THE SITE AND THROUGH THE SERVICE
- HOW WE USE YOUR INFORMATION
- DISCLOSURE OF YOUR INFORMATION
Third-party service providers
We may, from time to time, outsource some or all of the operations of our business to third-party service providers or partner with third parties for special projects or initiatives, including the development of new products or services. We aim to provide such third parties with the minimum amount of information needed for the purpose of accomplishing their tasks.
Legal Investigations and requests
We may disclose your information to law enforcement agencies or other governmental agencies when required to do so or when, in good faith, we believe it is necessary in order to comply with legal obligations.Protection of iTOVi and others
We may also share aggregated or de-identified information, which cannot be reasonably used to identify you, with third parties for purposes including marketing and research or to sell to interested parties.
The Service is not directed to children under the age of 13 and iTOVi does not knowingly collect personal information from children under 13. If you are under 13 years of age, you should not use the Service or send information about yourself to us.
- YOUR OPTIONS
Should you wish not to receive any push notifications from the Service, you can turn off such notifications by adjusting your mobile device preferences.
Through the settings on your mobile device, you can elect not to transmit location data to iTOVi.
Emails and Text Messages
If you are a registered user and want us to stop sending you emails or text messages that are not necessary to ensure the regular operation of your Account and/or availability of the Service, you can adjust your preferences on the Service. You can opt-out of receiving weekly summaries, achievement notifications and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any iTOVi email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your account maintenance.
Deleting Your Account
You can deactivate your Account by contacting Customer Support at support@iTOVi.com. When you do, your Personal Information will be removed from the Service. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. iTOVi may continue to use your de-identified data.
The Service does not acknowledge the “Do Not Track” setting in web browsers or any other mechanisms that allow the user to exercise choice regarding the collection of Personal Information.
If you object to our disclosure of Information as set out in Section 4, you may opt out by emailing us at email@example.com This may prevent you from being able to use the Device or the Service.
- HOW TO UPDATE YOUR INFORMATION
You can update the content and accuracy of your Registration Information at any time by contacting us at firstname.lastname@example.org.
- INTERNATIONAL USERS
The Service is hosted and operated entirely in the United States. If you reside outside the U.S., your Information will be collected in the U.S. and processed and stored there under U.S. privacy standards. By using the Service and providing information to us, you consent to such transfer and processing of your Information by iTOVi.
- BUSINESS TRANSFERS
- CONTACT US