The iTOVi scanner is Bluetooth enabled, allowing you to take your iTOVi scanner with you anywhere you may go. Bluetooth technology is similar to radio-wave technology as it allows devices to connect within a short distance without any cables or cords (roughly 30 feet).
The pairing process for an iTOVi scanner is fairly simple and only requires your device’s Bluetooth is turned on. The MAC ID of your iTOVi scanner is part of your account. After logging in to the iTOVi app and starting a scan, the app will automatically pair with your scanner for that scan session. There is no need to ever manually pair your scanner with your mobile device.
If you still experience connection issues, the simplest fix is to turn Bluetooth off, then back on on your mobile device and then perform a reset of your iTOVi scanner. The reset process is quick and easy, simply take a paperclip or something similar and lightly insert it into the reset hole located on the back of your iTOVi scanner. You will feel a short vibration and the lights will flash. That’s it!
- Launch the iTOVi app
- Select Menu in the upper left-hand corner
- In settings, select iTOVi scanner. Here you will be able to test your connect as well as check your battery status.
Once you select ‘Test Connection’ your iTOVi scanner will vibrate signifying a successful connection has been made. You are now set to run an iTOVi scan!